• Please submit an email to IThelpdesk@casdschools.org which will create a help ticket in our system.

    FAQ:

    • Who should enter a ticket?
      • Each employee should enter a ticket for their own issue.  Do not open a ticket for someone other than yourself.
    • What should I enter a ticket for?
      • Enter a ticket for any technology issue or question you may have.
    • When should I expect to have my issue resolved?
      • Staff should receive a confirmation email from "donotreply" when your ticket is assigned to a tech.  Your ticket should be addressed by the tech within 24 hours.  The resolution of your ticket depends on what needs to be resolved. 
    • How can I check to see the status of my ticket?
      • Staff may log back into our ticket system.  You will see a list of your tickets and the status.  Click on the ticket name to see more details.
      • Students may send an E-mail to the address below.
    • What happens if I cannot access the ticket system?  How do I get help?
      • Email the Helpdesk with a request to check your account - IThelpdesk@casdschools.org.